Whether you’re picking from our catalog, creating a new line, or large-scale production runs, we have dedicated service coordinators to guide you and work on behalf of you.
These experienced coordinators will work closely on your behalf with our in-house staff, from designers, CAD/CAM technicians, craftsmen, and quality controllers to get the best results for you.
They will ensure regular communication & follow-up; as well as guide you with their insider know-how in every stage. For example, during design & prototype development, they will advise how to balance design aesthetics with durability and costs.
We do not keep stocks, so every jewelry piece is created just for you. That said, we are proud to say that we have one of the fastest turnaround times in the industry. Upon prototype approval, most orders will take just 2-4 weeks to be crafted to the highest quality standards.
For timelines specific to different services we offer, please check out the respective pages at the bottom of this page.
Our typical minimum order spend is US $1,000 with a MOQ of 25 pieces/style/size. Ring sizes, plating, stone colors, brands can be mixed within the 25 pieces. The same MOQ applies to re-orders. However, there is no minimum spend on repeat orders.
We use DHL/FedEx door-to-door insured service for packages up to 20 kg (net silver weight).
If you are a DHL/ FedEx customer, please supply your customer code number. Packages are generally dispatched within 2 days after receipt of payment with tracking and drop-off by signature. At the time of shipment, you will be notified by email. Please leave a telephone number for the courier. Three delivery attempts will be made, if not available after these attempts, the delivery can be agreed upon with the courier and the cost will be borne by the customer.
The boxes are reasonably sized and your items are well-protected. Please check the condition of the package at the time of delivery. If there is breakage or damage, take photos and inform the courier rep. In case of serious damage, do not collect the goods and contact us immediately.
All the documents (purchase order confirmation, packing list, invoice, Eur1, T2, custom documents, etc) are issued in USD. Where applicable, our shipping team can support you with applicable Free Trade Agreement (FTA) paperwork for your country to reduce your cost of import tax.
We require a 50% deposit upon the order confirmation and the remaining 50% by shipment day. We currently accept payment by bank transfer, PayPal, or credit card.
Pricing terms: Prices are in USD, taxes excluded.
Unit price = (Pure silver price x Unit weight) + Wastage charge + Labor charge
* Pure silver price is calculated at the silver quotation of the day of the payment, Wastage charge: 10% of (Material price x Unit weight), Labor charge: based on the nature of design as per quotation.
We cover all workmanship and manufacturing defects. In the unlikely event that you receive items with production defects, we kindly ask you to inform us within 7 working days of receiving the order with supporting information. We will happily provide a replacement or credit note. All costs incurred (including transportation) will be covered.
Please note that as our pieces are handcrafted with silver which is a rather soft metal, items may have small hairline scratches. No two pieces will be exactly alike, which is also part of the appeal of hand-craftmanship.