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Your privacy is important to us. This privacy statement explains our collection, use, and disclosure of personal data when you visit the Site. We may also collect additional information when you contact us for customer support.

Section 1: Personal data we collect

The personal data we collect depends on how you interact with us, the products you use, and the choices you make.

We collect information about you from different sources and in various ways when you use our products, including information you provide directly, information collected automatically from third-party data sources and data we infer or generate from other data.

Information you provide directly. We collect the personal data you provide to us. For example:

  • Contact information. We collect your name, country, company name, your website/ Instagram links, email address, phone number.
  • Content and files. We collect the photos, documents, or other files you upload to our services; and if you send us email messages or other communications, we will collect and retain those communications.

Information we collect automatically. When you use our products, we collect some information automatically. For example:

  • Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address, and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in the Cookies, Mobile IDs, and Similar Technologies section below, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.
  • Usage data. We automatically log your activity on our websites, apps and connected products, including the URL of the website from which you came to our sites.

Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your city, state, and country location based on your IP address.

Information we obtain from third-party sources. We also obtain information from third parties. These third-party sources and the categories of personal data we obtain from these third parties include, for example:

Third-Party Sources Categories of Personal Data
Data brokers. Data brokers and aggregators from which we obtain data to supplement the data we collect. Contact information, demographic data, payment information, content and files, identifiers and device information, usage data, inferences
Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services. Contact information, demographic data, payment information, content and files, identifiers and device information, usage data, inferences
Co-Branding/Joint Partners. Partners with which we offer co-branded services or engage in joint marketing activities. Contact information, demographic data, payment information, content and files, identifiers and device information, usage data, inferences
Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example, companies that determine your device’s location based on its IP address. Contact information, demographic data, payment information, content and files, identifiers and device information, usage data, inferences
Publicly available sources. Public sources of information such as open government databases. Contact information, demographic data, payment information, content and files, identifiers and device information, usage data, inferences

When you are asked to provide personal data, you may decline. And you may use app or device controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain products or features, those products or features may not be available or function correctly.

Section 2: Cookies, Mobile IDs and similar technologies

We use cookies, Mobile Analytics and similar technologies to operate our websites and online services and to help collect data, including other identifiers and device information and usage data.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting us directly.

Section 3: Out use of personal data

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Shinera. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Section 4: Choice and control of personal data

Access, correction, and deletion. If you wish to request access to, or correction or deletion of, personal data about you that we hold, please contact us as described at the bottom of this privacy statement. However, to the extent permitted by applicable law, we reserve the right to [charge a fee or] decline requests that are unreasonable or excessive, where providing the data would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates.

Communications preferences. You can choose whether to receive our communications from us by email and telephone. If you receive promotional email or SMS messages from us and stop when you want. These choices do not apply to mandatory service communications that are part of certain of our products, or to surveys or other informational communications that may have their own unsubscribe method.

Section 5: Retention of personal data

We retain personal data for as long as necessary to provide the products and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

Section 6: Location of personal data

The personal data we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Currently, we primarily use data centers in Singapore. The storage location(s) are chosen to operate efficiently and improve performance. We take steps designed to ensure that the data we collect under this statement is processed according to the provisions of this statement and applicable law wherever the data is located.

Section 7: Changes to this privacy statement

We will update this privacy statement when necessary to reflect changes in our products, how we use personal data or the applicable law. If we make material changes to the statement, we will provide notice or obtain consent regarding such changes as may be required by law.

How to contact us

If you have a privacy concern, complaint, or a question for Shinera, please contact us at

Our address is 14 Robinson Rd, #08-01A Far East Finance Building, Singapore

Telephone: +65 90757816