FAQs

Determining exactly how long a gold-plated jewelry will last is very tricky because it is affected by a number of factors. If the plating is relatively thick, it may last longer than a piece with thin plating. Pieces that are worn on a daily basis will also tend to wear out more quickly because it is often coming in contact with the outside world and elements that can cause damage.

As a general guideline, 0.125 microns should last 6 months or more, while 1 micron should last more than a year. However, with proper care, the plating can last much longer.

It depends on your target retail price as well as your jewelry category.
We have many customers who are plating different microns per each jewelry category in order to reduce the return rates and customer complaints, while still optimizing the balance between price and the plating quality. Below is a good combination that we recommend.
Rings: 2 microns
Necklaces, bracelets, and charms: 1 micron
Earrings: 0.50 micron

All sterling silver jewelry will be oxidized when exposed to air, so it will tarnish over time. Tarnishing might come much slower or faster depending on how much they contact with agents such as sulfur, perfume, skin creams, chlorine, hairspray, and acidic skin pH which causes a chemical reaction. The reaction might make it lose luster but it will not cause significant physical damage. Tarnishing is bound to happen, but you can slow down or reduce the amount of tarnish by cleaning it and taking good care of the jewelry.

If you are currently experiencing high return rates due to pieces tarnishing, below are some recommendations for you:

- Educate your customers on how to properly take care of the jewelry.
- Choose thicker plating, especially on rings.
- Choose rhodium plating for your sterling silver.
- With unused sterling silver jewelry, you can gather them and send us so that we can recycle them into new jewelry. We offer this as part of our “Silver-buy-Back Recycling Program”. The minimum amount is 1kg of sterling silver jewelry to start. Please note that the shipping charge will be at the customer’s expense. In return, you will receive a credit note that could be used as a special discount on your next order.

Yes, we do offer rhodium plating in our factory. Rhodium is a member of the platinum group of hard metals, therefore a rhodium-plated piece of jewelry will be more scratch resistant. Please note that rhodium-plated sterling silver will take on a “darker” tone than purely sterling silver pieces.

Unfortunately, no. We only do plating with real 10/14/18K gold, 18K rose-gold, and rhodium with an e-coating option available for anti-tarnish.

The better you look after sterling silver or gold plated jewelry, the longer it will last.
1. Keep jewelry in a clean and dry place away from natural sunlight, humidity, and heat.
2. Store your plated jewelry where it won’t rub against other hard substances (a soft bag—one per piece of jewelry—is ideal).
3. Remove your jewelry before you participate in physical activities that will cause you to sweat a lot or swim in chlorine or saltwater.
4. Wait to put on your jewelry until after you have applied lotion, makeup, or perfume.
5. Rub the pieces gently with a polishing cloth after a day wearing them or when they appear tarnish spots.

Of course - custom designs are welcome.
For more details, please see Custom Design Production (ODM).

No, we produce jewelry on demand (made to order).

At Shinera, we are lean and efficient so that we can shorten the lead time as much as possible. However, all pieces are made to order and different pieces require different processes and different amounts of time to craft. Allow approximately 2 to 4 weeks for mass production, and up to 6 weeks during peak season.

Our MOQ is 25 pieces per style/size. Ring sizes, plating, stone colors, brands can be mixed within the 25 pieces. MOQ applies to re-orders as well. For more details, please see Essential info.

Yes, we work with many sorts of semi-precious gemstones in various cuttings, shapes, and sizes.

Yes, we do. We have an extensive collection of men’s jewelry and accessories. We can also customize your bespoke designs.

Yes! We provide professional product photoshoot service.
For more details, please see Product Photography Services

Yes, our team of jewelry packaging experts are able to help you design, develop and implement a packaging solution that takes into consideration shipping efficiency and storage requirements as well.
For more details, please see Brand Packaging Services.